Legal
Refund & Return Policy
Last updated July 2026
Refunds are not guaranteed on every order. Returns are handled differently for our own inventory and for affiliate items, and some categories have extra conditions.
Yokazo-owned products — 3-day window
Eligible items must be returned within 3 days (72 hours) of delivery in original, unused condition with all tags and packaging. Refunds, when approved, are issued to the original payment method within 5–7 business days of us receiving and inspecting the return.
Refund paid as cash or as store credit
When you raise a request you choose how you would like to be paid back: to the bank card or account you paid with, or as Yokazo store credit. Store credit is added to your account and applied automatically to your next order; it cannot be withdrawn, transferred or converted to cash. Either way, delivery fees are not refunded.
Keep-it compensation credit
Instead of a return, Yokazo may offer you a compensation credit — currently calculated as 2% of the goods on the order your request was raised for, excluding delivery — so you can keep the item. This offer is made at our discretion after we have reviewed your request; it is never automatic and cannot be demanded. If you accept it, the credit is added to your account and the request is closed. If you decline, your request continues through the normal return process.
Delivery fees are non-refundable
Shipping and delivery charges are not refunded under any circumstances, including approved returns. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect due to our error.
Clothing & fashion — no exchanges
Fashion returns are accepted only on unworn items with tags attached, returned within the 3-day window. We do not offer exchanges — please review the size guide on the product page before ordering. Some clothing items (e.g. innerwear, swimwear, worn or washed items) are non-returnable for hygiene reasons.
Electronics — refunds are case-by-case
Refunds on electronics are not automatic. Every return is inspected first. If the damage or defect is caused by the customer (misuse, accidental damage, water damage, unauthorised repair, software tampering, missing accessories) the return will be rejected and no refund issued. Only manufacturing defects or items dead-on-arrival, reported within 72 hours (3 days) of delivery, qualify for a refund or replacement.
Affiliate / partner products
Returns and refunds for items purchased through a partner retailer are governed entirely by that retailer's policy. Please initiate the return through the retailer where the order was placed — Yokazo cannot process refunds on their behalf.
Damaged or incorrect items
Raise a refund request from your order history within 72 hours (3 days) of delivery, with clear photos of the item and the packaging. Approved cases may receive a refund or replacement at our discretion.
How to request a refund
Open Order history, choose the order, tap 'Request refund', select the exact items, pick a reason, describe what happened and attach photos. You must accept the refund terms before the request is submitted. Requests are reviewed manually — approval is never automatic.
You sponsor the return delivery
If a request is approved, you are responsible for shipping the item back to us at your own cost and risk, using a trackable service. Yokazo does not sponsor, arrange or reimburse return delivery, and the original delivery fee is never refunded. Money is only released after the item reaches us and passes inspection.
Orders expire after 90 days
Orders and their refund history are deleted automatically 90 days after purchase. Once an order has been deleted, no refund, replacement or complaint can be raised on it.